Retrobuilding Part 2: Impact on Relationships

Today I attended a seminar that Shel Holtz did on using social media to communicate with your customers. He quoted from a recent study that for 62% of content consumed by Digital Natives is created by someone they know personally.

It got me thinking again about how we–Digital Immigrants–will be the last generation to retrobuild our social networks because Digital Natives’ networks are just as established in the digital world as they are in the analog world.

I started to wonder to what extent Digital Natives’ networks are based upon and comprised of relationships that they have established through in-person, face-to-face interaction, e.g. friends from school, versus through online-first interaction, e.g. online multiplayer games or social networks like MySpace?

I concluded that one’s “digital citizenship” (being a native versus and immigrant) does not impact the composition of one’s social network as much as one’s level of digital experience.

Because members of the younger generation have always been online, they are further along the social media learning curve at younger ages than Digital Immigrants. Therefore, they are likely to establish digitally-founded relationships at younger ages. If this is the case, their social networks will be more mixed (defining “mixed” in this case as ratio of in-person-generated relationships to online-generated relationships) than the social networks of Digital Immigrants.

I also posit that retrobuilding one’s personal social network precedes creating new digitally-based relationships. Digitally-based relationships only come after establishing some level of digital experience, comfort and savvy. My own experience has been that I entered the social media space by (to?) retrobuilding my existing face-to-face-based network. Now that I am exploring the social media space further, I am beginning to establish digitally-founded relationships by participating in blog and microblog discussions and other online-only interactions.

Because Digital Natives start out as fluent digital social networkers, they can establish relationships as easily online as they do offline. Therefore, we could make the assumption that Digital Natives’ social networks contain higher percentages of people they’ve never met face-to-face than the social networks of Digital Immigrants or of non-participants in social media.

Thinking through the implications of this is fascinating. At some point I hope to conduct research comparing digitally-generated relationships and offline-generated relationships against the following qualitative metrics:

strength
sustainability
duration
value
substance
sincerity
satisfaction

I’m sure that there are others….

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